At KERENTHIS, customer satisfaction is our primary focus. We strive to provide quality products and services. In the event you are not completely satisfied with your purchase, we are here to help.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure that you have the receipt or proof of purchase before initiating a refund request.
To initiate a refund, please contact our customer service team at [email protected]. Upon receiving your request, we will review it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Certain types of goods may be exempt from being returned. Perishable goods, custom products, and downloadable software cannot be refunded. Please reach out to clarify any exceptions before making a purchase.
If you have any questions regarding our refund policy, please contact us at:
KERENTHIS Customer Service